Account deletion
Delete your ReachMe account
You can ask for your account and its data to be deleted from the app. If you no longer have the app, you can ask by email.
- App
- ReachMe
- Developer
- Developer name coming soon
In the app
- Open the ReachMe app and sign in.
- Open Profile, then Privacy, then Delete account.
- Follow the steps on the screen.
Without the app
No app, or you cannot open it? Email us and ask for your account to be deleted. Tell us which phone number or email address you used for ReachMe, so we can find your account. Before anything happens, we send a one-time code (OTP) to the phone number on the account, to check that it is you.
Support email
Support email coming soon
What happens next
When you ask, all your sessions are signed out.
After you ask, there is a 30-day grace period. If you sign in with a one-time code (OTP) during it, the deletion is cancelled. When it ends, your account and its data are deleted, apart from what is kept, below.
Your pendants are switched off at the final deletion, when the grace period ends, not when you ask. After that, someone who scans one can no longer reach you.
Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first.
What is deleted
- Your account details: your name, phone number and email address.
- What you set up for your pendants, including the details you chose to show a finder.
- Messages and reports from finders.
What is kept
Payment records are kept, in a form that no longer identifies you, because tax law requires it. We keep them for as long as tax law requires.