Returns and refunds
Returns and refunds
DRAFT for the owner to review. You can return an order within 7 days of delivery.
The 7-day window
You can ask to return an order within 7 days of the day it was delivered. The 7 days are counted from the delivery date shown on your order, not from the day you ordered.
You can ask once for each order while a request is open. A returned order has to be a delivered one: an order that has not been delivered yet can be cancelled instead, if it has not shipped.
How to ask
- Sign in and open your orders.
- Open the delivered order and choose Request a return.
- Tell us the reason. A short note helps us, but it is optional.
Our team looks at every request and answers by email. We tell you the reason if we cannot accept a return.
How the refund is made
When a return is accepted we refund the full amount you paid, through the same payment method. You get an email when the refund has been sent. Your bank may take a few working days to show it.
[PLACEHOLDER: the number of working days in which the refund is sent, and any condition on the item such as unused and in its box. The client confirms these before the shop goes live.]
Questions
Write to [PLACEHOLDER: support email, set by the owner] and give your order number.